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Return and cancellation Policy


Once a medicine purchases, we cannot guarantee "the integrity" of the returned medicines. Some exceptions are available, such as medicines delivered by a pharmacy to a controlled environment, such as a nursing home in which the drugs remain under the control of the pharmacy. Even in these cases, the pharmacy must be able to "guarantee" the storage conditions of the drug. All products are sold “as is”. You assume the responsibility for your purchase, and no refunds will be issued.


Return Policy:

1. RETURNS DUE TO PHARMACY ERROR: Any medicine can be returned to the Company if the medicine was sent in error to the consumer and the error was the fault of the Company. This is the ONLY instance in which a Controlled Medication can be returned.
       

      a. If due to Company error, a delivered medicine must be returned to the company within 3 days of receipt by the customer and also need to inform the company regarding the issue. This is the duty of the customer else no return claim will be entitled.
     

      b. Company error may include the following situations:
  • Duplicate medicine was sent   or
  • Incorrect medicine sent to customer  or
  • Medication that was labelled incorrectly  or
  • Medication that was not in the correct form (e.g., tablets sent instead of liquid or capsules or vice a versa, etc.) 


2. MEDICINE CANNOT BE RETURNED  BY THE COMPANY  IF ANY OF THE FOLLOWING CONDITIONS EXIST:

        a. Medicine has been used or opened or
        b. Medicine with partial contents that are not in pill form (e.g. drops, creams, lotions, inhalers, etc.)  or
        c. Medicine that come as part of multiple packaging in which a part has been used or is missing or
        d. Medicine that require refrigeration  or
        e. Order Amount is less than INR Rs. 2000.00 or
        f.  Customer error ( e.g customer says, There is no need of medicine after the order)  or
        g. Medicine that are expired or has an expiration date within 60 days  or
        h. Medicine where prescription label has been altered or is illegible or
        i.  Medicine that have been altered in any way 
 
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).